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Gambling support before contact

If gambling is causing you distress, the contact form is not the right place. Specialist support services offer free, confidential guidance and are equipped to help you set limits, take a break, or arrange self-exclusion. Their staff understand the pressures involved and respond with care, not as a customer-service queue. Please reach out to them directly instead of waiting on a reply here.

Language and correspondence

The team reads and replies in English. If you write in another language, the response may be delayed while the message is passed to a colleague who can handle it. Keep your message in English where possible, and expect a reply within a reasonable time rather than an immediate one.

What never belongs in the form

Do not send financial details, passwords, or scans of identification documents through this form. The form is not an encrypted channel for sensitive data, and no legitimate operator will ever ask for your banking credentials or full document images in a message. If you need to verify your identity or discuss a payment, the casino’s secure account area is the only proper route. Anything you type here should be limited to general questions or feedback that you would be comfortable seeing in plain text.

For the same reason, never include your card number, sort code, or any security codes. A genuine request for such information should be treated as a red flag, not an instruction to comply.

Where to turn if gambling is a problem

When the difficulty is the gambling itself, the contact form cannot help. Independent support organisations provide practical tools, including deposit limits, reality checks, and time-out options, alongside trained advisers who listen without judgement. They do not share your details with the casino and their advice is free. Use them before the situation worsens, and remember that stepping away entirely is always an option that remains open to you.